Support
Hockeywise has no account and we cannot see your data, so tell us what happened and we will work from that.
Draft for owner approval. Not in effect yet.
Contact
Contact address coming before launch.
Say which iPhone and Apple Watch you use and what you expected to see. If a count looks wrong, turn on Detection log in Settings in the app, record a skate and share the saved log with us. It never leaves your devices unless you share it.
Common questions
What do I need?
An iPhone and an Apple Watch. There is no Android or web version.
How do I cancel?
Open Settings in the app and tap Manage subscription, or use your Apple Account settings. Cancel at least 24 hours before the period ends. Deleting the app does not cancel a subscription.
How do I get a refund?
Apple handles refunds. Ask at reportaproblem.apple.com.
I paid but the app is locked.
Tap Restore purchases in Settings in the app, or on the paywall, signed in with the Apple Account that bought the plan.
How do I get my games out?
Use Export CSV on a game. After a plan ends, the skate list also offers Export CSV.
How do I delete my games?
Delete a skate from your skate list, or delete the app from your iPhone and Apple Watch to remove what it stored there. We hold no copy, so we cannot restore a deleted game.
My watch offered to call emergency services.
That is Apple Watch Fall Detection. It is separate from the falls on your game sheet and is not part of Hockeywise. To turn it off for games, open the Watch app on your iPhone and go to My Watch › Emergency SOS › Fall Detection.